Service Delivery Policy

Effective date: 12 July 2026. DigitalPatra is a fully digital service. This policy is our equivalent of a shipping policy: it explains exactly what you receive, how it reaches you, how long it takes, and what to do if anything does not arrive.

1. What Is Delivered

On completion of your order you receive: (a) your document as a PDF, executed on a government e-stamp of the applicable value and digitally signed by all parties through Aadhaar eSign; (b) the e-stamp certificate number printed on the document; and (c) simple instructions for verifying the e-stamp's authenticity on the official government verification portal. The signed PDF is the legally executed document — it does not need to be printed to be valid, though you may print copies for convenience.

2. Delivery Channels

Every completed document is delivered by email to both parties — email delivery is mandatory and is the primary channel. When a WhatsApp number is on file, we also send a WhatsApp notification that the document is ready. Please make sure the email addresses provided for all signing parties are correct and accessible.

3. Timelines

Your draft agreement is prepared within minutes of placing the order. After the Owner and Tenant have both approved the draft and payment is completed, we generate the government e-stamp (typically within one business day), then send Aadhaar eSign links to both signers. The final signed document is typically delivered the same day, once both parties complete their Aadhaar eSign. Actual completion time depends on when each party completes signing and on the availability of government e-stamping and eSign systems, which are operated by third parties and occasionally experience downtime. If a government system delay affects your order, we will keep you informed.

4. Physical Delivery Is Optional

By default, nothing needs to be physically shipped for your agreement to be complete and legally valid — the e-stamped, eSigned PDF is the deliverable, and no delivery address is required. If you'd like a printed copy on bond paper couriered to you as well, this is available as an opt-in add-on at checkout: currently free for the first 100 opt-ins within Bangalore urban limits (BBMP), and ₹149 otherwise (pricing for this optional add-on may be revised as it rolls out more broadly — the price shown to you at checkout is always the one that applies to your order). The service itself is available only within India, for Karnataka-jurisdiction documents. Parties may sign from anywhere, but the property and the agreement must fall under Karnataka jurisdiction.

5. If You Have Not Received Your Document

First, check your email spam/junk folder and search for "digitalpatra". If the document is not there, contact us at support@digitalpatra.in or on WhatsApp at +91 85306 75306with your order ID and we will re-send it immediately. We also monitor every order on our side: if anything is stuck due to an issue at our end, we will proactively email you within 24 hours with the status and expected resolution — you should never have to chase us to find out where your document is.

6. Free Re-Delivery

Your executed documents are stored securely and can be re-sent to you at any time, free of charge. If you lose the PDF, change devices, or need it sent to a different email address, just message us with your order ID and we will re-deliver it.