Refund & Cancellation Policy

Effective date: 12 July 2026. This policy explains when you can cancel a DigitalPatra order and what refund applies at each stage. Our process is designed so that money is committed in stages — the government e-stamp is purchased only after both parties approve and payment is received — which lets us keep refunds generous wherever we still can.

1. Scope of This Policy

This policy applies to the applicable service fee (Rs. 400 for rental agreements, Rs. 500 for uploaded or clause-built documents, or the applicable professional-tier fee) and the government stamp duty collected at actuals for each order placed on digitalpatra.in. It should be read together with our Terms & Conditions.

2. Before Both Parties Approve the Draft

No payment is collected until all signing parties have approved the draft agreement. You may cancel your order at any time before both approvals, for any reason — since nothing has been charged at this stage, there is nothing to refund.

3. After Payment, Before the E-Stamp Is Generated

If you cancel after payment has been made but before we have generated the government e-stamp, you will receive a full refund of the service fee and of the stamp duty amount collected. Where our payment gateway levies non-refundable transaction charges, those charges (if any) may be deducted from the refund; we will tell you the exact amount before processing. There is normally only a short window between payment and e-stamp generation, so contact us immediately on WhatsApp if you need to cancel at this stage.

4. After the E-Stamp Is Generated

Once the e-stamp is generated, the stamp duty has been paid to the Government of Karnataka and is non-refundable — government stamp duty cannot be recovered or reused by us. If you cancel at this stage and signing has not yet started (no party has signed), we will refund 50% of the service fee. The stamp duty portion is not refundable.

5. After Any Party Has Signed

Once any party has completed Aadhaar eSign on the document, the order cannot be cancelled and no refund is payable, as the service has been substantially delivered. However, if the executed document contains an error that was our mistake(see Section 6), we will correct and re-issue the agreement free of charge.

6. Our-Error Guarantee

If an error in your document was caused by us — for example, we introduced a mistake that was not present in the details you submitted and approved — we will, at your choice, redo the agreement free of charge (including bearing the fresh stamp duty where the error makes the document unusable) or refund the full amount you paid, including stamp duty. Errors present in the information you supplied and approved in the draft are not covered by this guarantee, though we will always help you fix them at the lowest possible cost.

7. Refund Processing

Approved refunds are processed within 5–7 business days to the original payment method (the UPI account or payment instrument used at checkout). Depending on your bank, it may take a few additional days for the amount to reflect in your account. We will confirm by email and WhatsApp when the refund has been initiated.

8. How to Request a Cancellation or Refund

Email support@digitalpatra.in or message us on WhatsApp at +91 85306 75306 with your order ID and the reason for the request. We will confirm the stage your order is at, the refund amount applicable under this policy, and process it accordingly. If you believe a refund decision is incorrect, you may escalate to our Grievance Officer as described in our Contact Us & Grievance Redressal page.